Wow! Honesty. How can I deal with that?

Veejay, who is working in 800 customer service at Vivitar explains point-blank, the problem I'm having with my new Vivitar Video Camera results from Issues (problems, glitches, screw-ups) with the software they included with the camera and there is nothing he can offer until those Issues (problems, glitches, screw-ups) are resolved (corrected).

He added my name to the call-back list.

I thanked Veejay for his help and explained I would be glad to give them some time to correct the "problem" and that simply for their honesty.

Who would have ever thought that Bad news was refreshing?

Viva Vivitar!